J. Jonas Gillum
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An experienced Help Desk Technician with broad
experience in PC systems/network support including customer relations. |
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Systems Engineering Experience |
Set-up, Installation and Support
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Installed PC servers, workstations, peripherals
and software for 1000+ end-users. ·
Specialized experience with Internet Explorer,
Netscape Navigator, and general Internet usage. ·
Loaded specialized and standardized version of the
Windows 95, 98, 2000,NT, NT Server from both CD and network environment into
a wide selection of Laptops, Desktops, and Servers ·
Resolved pre or post installation issues and
remained as point of contact for both end users and consultants. ·
RAS, VPN, Wireless, DSL, ISDN, Apple/Macintosh,
Cable Modem, and Dial-up |
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Hardware Configuration
· 6+ years · System/Server/Laptop
(IBM, IBM Clone, HP/Compaq, Dell, E-Machine, and Gateway) construction of
both external and rack mounted type. · Power
distribution. · Build new and
re-used system/servers to design specifications ·
Installed and configured hardware (All
brands) – hard drives, floppy drives,
PCMCIA cards, network cards, modems, memory and processor upgrades, SCSI
adapters, SCSI components, sound cards, tape drives, CD-ROM readers and
writers, and other devices into all major as well as minor system
manufactures. ·
Installed CAT5 cable for networks of 3-30 systems
into new construction as well as existing buildings. Including cable running,
punch down block, wire termination, termination box creation, and patch cable
creation. |
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Software Support and Configuration
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Use various internal help desk software (Remedy,
Blue spring, etc.) for trouble tracking and repair. ·
Installed and configured software to run on a
standardized version of MS Windows 95,98,2000,NT server based LAN. ·
Created and configured base images of computers
with Windows 95 and Windows 98 used Ghost to make and install base image
files from network and cd-rom. ·
Performed back ups to cd-rom and restore corrupted
or virus damaged files. ·
Performed upgrading and troubleshooting of
software packages for specific end user needs. ·
Lotus Notes, Symantec, McAfee, Adobe, And
Microsoft |
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Computer Trainer
Provided training for users
and fellow technicians for both hardware and software. |
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Training |
Protrain http://www.pro-train.com/Index.htm
650 Northland Blvd. Suite 100, Forest
Park, OH 45240 (513) 825-1555
December 2002 -
Present
Taking A+,
Network +, MCSA training courses.
Southern Ohio Collage http://www.socaec.com/
1011 Glendale-Milford Road, Cincinnati,
Ohio 45215 (513) 771-2424
January 2002-June 2002 Completed 6 month MCSE training course. |
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Training (Continued) |
New Horizons Computer Learning Center http://www.newhorizons.com/
10653 Techwoods
Circle, Blue Ash, OH 45242 (513) 554-0111
June 1999
Completed 560
NetWare 5 Administration course.
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Relevant Career Positions |
PowerNet Global http://ecare.pngcom.com/corporatesite/
100 Commercial Way,
Fairfield,
OH 45015 (513) 942-7900
May 2003-
Present
Internet Technical Support
Technician
· Answering of Internet support calls pertaining to various connection issues. These include password, mail, website, and dial up connection. · Web Hosting setup and maintenance. · In House Training and maintenance documentation One Net Communications / MDM iNet LLC http://www.mdm.net
100 E Business Way,
Suite 300, Cincinnati,
OH 45241 (513) 618-1000
January 2001-
May 2002
Technical Support
Technician
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Tier 1 and 2 Answering of technical support calls pertaining
to various connection issues. These include password, mail, website, dial up
connection, ISDN connection, T1, Frame Relay, and DSL connections. Consultis Information Technology http://www.consultis.com
13555 Bishop's
Court, Suite 100, Brookfield, WI 53005-6266
(262)
792-9660
cincinnati@consultis.comJune2000-January 2001
Contract Technical
Support for Cincinnati Bell Zoomtown, and Opinion One.
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Tier 1, 2, and 3 Answering of technical support
calls pertaining to various connection issues. These include password, mail,
website, Kiosk outage, and DSL connections. Rick Brunsman’s Proline Computers http://www.pro-onsite.com/
5717 Glenway Ave,
Cincinnati, OH 45238 (513) 922-8009
February 2000-May 2000
Bench Technician
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Installation, repair, upgrade, and custom building
for home system as well as small company ·
Performed general system repair, builds, upgrades,
troubleshooting, and network cabling. O/E Enterprise Solutions http://www.oe.com http://www.ociter.com/
33 Circle Freeway
Dr, Cincinnati, OH 45246 (513)
942-5500
November 1998 – February 2000
Field Technician / Contract Technical Support for
Cincinnati Bell Zoomtown ·
Basic desktop support of Cincinnati Bell systems
i.e. e-mail (Lotus Notes, Outlook, Outlook Express, Netscape, Eudora), new
user setup (Imaging and delivery), user transfer (system and location),
hardware repair, and software repair ·
Installation of Cincinnati Bell’s Zoomtown systems
(i.e. network card, Cisco 675,and phone line equipment.) into Homes and
businesses ·
Customer support on the Zoomtown help desk (i.e.
re-installations, e-mail (Lotus Notes, Outlook, Outlook Express, Netscape,
Eudora), setup, network repair, and basic system trouble shooting). Pomeroy Computer Resources http://www.pomeroy.com
1020 Petersburg Rd, Hebron,
KY 41048 (513) 586-0600
June 1996 - November 1998 Configuration Technician ·
Customer specific configuration of desktops,
servers, printers, and laptops (i.e. installing various name brand CD-ROM’s,
memory, network cards, soundcards, tape drives, hard drives, processors, and
software). ·
Creation and installation of Symantec Ghost™
Corporate Edition images for mass system roll out. ·
Assembly
and packing of computer equipment for shipping. |